FAQ & Troubleshooting

Common questions and solutions to help you get the most out of EasyGarage.

Account & Access

How do I reset my password?

On the login page, click Forgot Password and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

If you're a staff member and can't reset your password, ask your account owner or admin to reset it for you from Settings > Staff.

Can I change my subdomain?

Your subdomain (e.g. joes-garage.easygarage.com.au) is auto-generated from your business name at signup. To change it, contact us at hello@easygarage.com.au and we'll update it for you.

Can I export my data?

Yes. You can export your customers, vehicles, jobs, bookings, rentals, leads, invoices, and sales as CSV files. Go to each section and look for the Export button. If you need a complete data export (e.g. for migration), contact us and we'll provide a full export.

Email & Notifications

My emails aren't sending

If automated emails (booking confirmations, reminders, etc.) aren't being delivered, check the following:

1. SMTP credentials — Go to Settings > Notifications and verify your SMTP host, port, username, and password are correct
2. App password — If using Gmail, make sure you're using an App Password, not your regular Gmail password
3. Port — Try port 587 (TLS) if 465 (SSL) isn't working, or vice versa
4. Spam folder — Ask your customer to check their spam/junk folder
5. Template enabled — Make sure the relevant template has the email channel toggled on

SMS messages aren't being delivered

Check your ClickSend credentials in Settings > Notifications. Verify that:

• Your ClickSend username and API key are correct
• You have sufficient SMS credit in your ClickSend account
• The customer's phone number includes the country code (e.g. +61 for Australia)
• The SMS channel is toggled on for the relevant template

Jobs, Bookings & Rentals

I can't find a booking

New online requests — whether a workshop service, a rental enquiry, or a test drive — arrive with the status Booking Not Confirmed. They won't appear on the main calendar until you confirm them. To find unconfirmed bookings:

1. Go to the Status Board
2. Look in the Booking Not Confirmed column
3. Click the booking to review details, then change the status to Confirmed

How do I move a job or booking to a different day?

Open the job and change the scheduled date and time. It will move to the new slot on the calendar. You can also drag jobs directly on the calendar to reschedule them.

How do I reschedule a rental?

Open the rental on the Bookings timeline and drag it to new dates, or edit the pickup and return dates directly. The vehicle's availability updates automatically, so it won't double-book.

Rentals, Bonds & Fines

How do bonds and deposits work?

When you create a rental, set a bond (security deposit). You can hold it as a card authorisation or charge it upfront and refund it on return. Bonds are tracked separately from rental income, so a refundable deposit never shows up as revenue — and it's returned to the renter with one click when the vehicle comes back clean.

How is a fine or toll matched to the renter?

When a fine or toll comes in, EasyGarage looks at the offence date and finds the rental that was active on that date, then attributes it to the renter responsible — not to you as the vehicle's owner. You review the match before anything is passed on, so nothing goes out without your say-so. See the Settings & Configuration guide to connect your fine and toll feeds.

Do I have to rebuild a rental invoice every week?

No. Rentals can invoice on a recurring schedule — weekly, fortnightly, or monthly — so the invoice is raised and sent automatically for the length of the rental. You only step in if something changes.

Sales & Leads

How do I track a lead?

Add buyers to your Leads pipeline (or from an enquiry on a car in Stock). Each lead moves through stages — New, Contacted, Test Drive, Negotiating, Won or Lost — so you always know exactly where a buyer is up to and what to do next.

How do I book a test drive?

Open the lead or the car in Stock and book a test drive. It lands on your calendar and the buyer gets a confirmation, the same as any other booking. Test-drive requests can also come in through your public listings.

How do I mark a vehicle as sold?

When a deal closes, raise the sale invoice against the car and mark it Sold. It drops out of your available stock and public listings automatically, and the sale is recorded against the customer for your reporting.

Billing & Subscription

How do I cancel my subscription?

Go to Settings > Billing and click Manage Billing. This opens the Stripe billing portal where you can cancel your subscription. Your access continues until the end of the current billing period.

Your data is not deleted when you cancel — if you resubscribe later, everything will still be there.

What happens when my trial ends?

At the end of your 14-day trial, you'll be prompted to subscribe. If you don't, your account is paused — you can still log in, but the app will be read-only until you subscribe. Your data is preserved indefinitely.

Do you offer refunds?

Yes. We offer an unconditional 30-day money-back guarantee on your first month. If EasyGarage isn't right for you, email us at hello@easygarage.com.au within 30 days and we'll refund your first payment — no questions asked.

Still Need Help?

We're here to help. Reach out anytime:

• Email — hello@easygarage.com.au
• Response time — We aim to reply within a few hours during business hours (AEST)