Terms of Service

Last updated: 13 October 2026

These Terms of Service ("Terms") govern your access to and use of the EasyGarage platform and website at easygarage.com.au ("Service"), operated by EasyGarage ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account (including by ticking "I agree" when you sign up) or by using the Service, you agree to these Terms and confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to comply with all applicable Australian laws and regulations.

2. Description of Service

EasyGarage is a cloud-based automotive business management platform. Depending on the modules enabled, it provides tools for job scheduling, customer management, invoicing, staff management, business communication, fleet rental management, and vehicle dealership operations.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities under your account

4. Subscription and Payment

• The Service is offered on a monthly subscription basis.
• All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
• Payment is due at the beginning of each billing cycle.
• We may change our pricing by giving you at least 30 days' notice, as described in section 17. Any rate locked in at signup will not be subject to price increases for as long as your subscription remains active.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

5. Payment Processing & Stripe Connect

EasyGarage enables businesses to collect payments from their customers via Stripe, a third-party payment processor. By enabling online payments, you agree to the Stripe Services Agreement and Stripe Connected Account Agreement.

• You are responsible for all transactions processed through your connected Stripe account.
• EasyGarage does not store, access, or transmit card numbers or bank account details. All payment data is handled by Stripe in accordance with PCI-DSS standards.
• EasyGarage is not a party to any transaction between you and your customers. Any disputes, chargebacks, or refunds are between you, your customer, and Stripe.
• EasyGarage may charge a platform commission on payments processed through the Service. The applicable commission rate, if any, will be disclosed in your account settings and plan details. Early access accounts are exempt from platform commissions for as long as their account remains active.

6. Rental Payments & Digital Billing

Businesses using the Fleet Rental module may collect rental payments, security bonds, and recurring charges from their customers via EasyGarage's digital billing features. By using these features, you agree to the following:

• Renter consent: You are solely responsible for obtaining explicit written consent from your renters before saving their payment method, placing a bond hold on their card, or initiating recurring charges. This consent must be captured in your rental agreement. EasyGarage provides a default rental agreement template as a starting point only — you are responsible for ensuring your agreement complies with applicable law.
• Bond holds: A security bond is collected as a card authorisation (not an immediate charge). The held amount is reserved on the renter's card and will be released or captured when the rental concludes. EasyGarage is not liable for any disputes arising from bond holds or captures.
• Recurring charges: Recurring rental payments are processed as Stripe Subscriptions. Once a renter consents and the first payment is made, subsequent charges occur automatically on the agreed schedule. You are responsible for cancelling the subscription when a rental ends.
• Failed payments: EasyGarage will notify you of failed recurring charges. You are responsible for following up with your renters to recover outstanding amounts.
• Manual payments: You may always record payments manually (cash, bank transfer, terminal) regardless of whether digital billing is enabled.

7. Free Trial

We may offer a free trial period. During the trial, you have full access to the Service. At the end of the trial, you must subscribe to continue using the Service. We are not obligated to provide notice before the trial expires.

8. Refund Policy

We offer a 30-day money-back guarantee on your first month of paid subscription. If you are not satisfied, contact us within 30 days of your first payment for a full refund. Subsequent months are non-refundable but you may cancel at any time to prevent future charges.

9. Your Data

• You retain ownership of all data you enter into the Service ("Your Data").
• You grant us a limited licence to use Your Data solely to provide the Service to you.
• We will not access, use, or share Your Data except as necessary to provide the Service, comply with legal obligations, or with your explicit consent.
• To find and fix problems, we record how the app is used and receive error and feedback reports, as described in our Privacy Policy.
• You can export Your Data at any time from Settings → Export Data (including customers, vehicles, jobs, invoices and estimates).
• We keep regular backups of the Service as part of our normal operations. Backups exist to restore the Service and are not a substitute for your own records.
• Upon termination of your account, you may request an export of Your Data within 30 days. After 30 days, we may delete Your Data from our systems.
• Your customers' personal information. You are responsible for complying with the privacy laws that apply to your business (including the Privacy Act 1988 (Cth) where it applies to you) for the personal information of your customers, renters and staff that you enter into the Service — including telling them how their information is collected and used, and obtaining any consents you need. We handle that information on your behalf, only to provide the Service, as described in our Privacy Policy.

10. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to the Service or its systems
• Interfere with or disrupt the Service
• Upload or transmit viruses, malware, or harmful code
• Reverse engineer, decompile, or disassemble the Service
• Resell or redistribute the Service without our written consent

11. Intellectual Property

The Service, including its design, features, code, and content, is owned by EasyGarage and protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for your business purposes during your subscription.

12. Availability, Third-Party Services and Support

We aim to keep the Service available at all times, but we do not guarantee that it will be uninterrupted, error-free or available at any particular time.

• Your equipment and network. The Service depends on your own devices, internet connection, internet provider and network settings. We are not responsible for the Service being unavailable or slow because of any of them — including where your network, internet provider, DNS, router, firewall, antivirus software or content filter blocks access to, or cannot reach, the Service.
• Third-party providers. The Service relies on third-party providers, including hosting and database providers, payment processing (Stripe), email and SMS delivery providers, and the internet itself. We are not responsible for failures or outages of these providers that are beyond our reasonable control.
• Events beyond our reasonable control. We are not liable for any delay or failure caused by events beyond our reasonable control, including outages of third-party providers, internet or telecommunications failures, cyber attacks, power failures, natural disasters, pandemics or government action. If such an event prevents you from using the Service for more than 30 consecutive days, either of us may end your subscription by written notice, and we will refund any fees you prepaid for the period after it ends.
• Maintenance. We may perform maintenance or updates that temporarily affect availability. We will give reasonable notice of planned downtime when possible.
• Your records and contingency. You are responsible for keeping your own copies of information that is critical to your business (the export tools in section 9 let you do this at any time) and for having a way to keep operating if the Service is temporarily unavailable.

13. Limitation of Liability

Please read this section carefully — it limits our liability to you.

13.1 Subject to clause 13.5, the Service is provided "as is" and "as available", and except as expressly stated in these Terms we make no warranties or representations, express or implied, about the Service.

13.2 Subject to clause 13.5, we are not liable for any loss of profits, revenue, business, goodwill, opportunity or data, any business interruption, or any indirect, incidental, special or consequential loss, however caused (including by negligence), even if we were told such loss was possible.

13.3 Subject to clause 13.5, we are not liable for any loss arising from the Service being unavailable or slow for any of the reasons described in section 12.

13.4 Subject to clause 13.5, our total liability to you for all claims arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total fees you paid us for the Service in the 12 months before the event giving rise to the claim.

13.5 Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any liability that cannot lawfully be excluded or limited (such as liability for fraud or personal injury). To the extent the law allows, and where the Service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the Service again or paying the cost of having the Service supplied again.

14. Indemnification

You indemnify EasyGarage against any claims, losses, damages, costs and expenses (including reasonable legal costs) arising from:

• your breach of these Terms;
• your unlawful use of the Service;
• Your Data, including any information you enter about your customers, renters, staff or vehicles;
• any dispute or transaction between you and your customers, renters or staff, including payments, bonds, charges, rental agreements, fines and tolls; and
• your failure to comply with any law that applies to your business, including privacy, consumer and motor-dealer laws.

Your obligation under this section is reduced to the extent the loss was caused by our breach of these Terms or our negligence.

15. Termination

We may suspend or terminate your account if you breach these Terms. Upon termination, your right to use the Service ceases immediately. Sections related to intellectual property, limitation of liability, and indemnification survive termination.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Queensland.

17. Changes to Terms

We may update these Terms from time to time and will post the updated Terms on our website with a new "Last updated" date. For any material change (including a price change under section 4), we will notify you by email to your account email address and in the app at least 30 days before it takes effect. If you do not agree with the change, you may cancel your subscription before it takes effect. Otherwise, continuing to use the Service after a change takes effect means you accept the updated Terms.

18. Contact

For questions about these Terms, please contact us at:

EasyGarage
Email: hello@easygarage.com.au
Queensland, Australia